Frequently Asked Questions

User accounts
 

What is a japan-guide.com user account?

Some interactive features on japan-guide.com require a user account. Every user will be able to access the user account with a registered e-mail address and a password. Participation is free.
To sign up for a user account, click here
To access your user account, click here


 

How can I sign up?

Click here to sign up for a user account. After submitting the signup form, a confirmation e-mail with instructions on how to activate your user account, will be sent to your e-mail address.


 

Is registration free or does it cost something?

It is free of charge.


 

I do not receive a confirmation e-mail after signing up.

There are many possible causes. The most likely reasons are:

  • You entered your e-mail address with a typing mistake.
  • The confirmation e-mail message was mistakenly classified as junk mail by your mail software or service, and was redirected into the trash or spam folder. (Note that according to a recent study, up to 20 percent of wanted e-mails are wrongly classified as junk mail by hotmail and similar mail services.)
  • Your e-mail account/mailbox is full and does not accept any new e-mails.

Check your spam or trash folder, whether the e-mail was wrongly classified as junk mail. If you can't find it there, try to sign up again with the same e-mail address. If it works, your earlier attempt failed because of a wrongly entered address. Otherwise, click here to request another confirmation e-mail with instructions on how to activate your user account. If this fails again, try registering a different e-mail address of a different e-mail service.


 

How to activate my user account?

After submitting the signup form, a confirmation e-mail with instructions on how to activate your user account, will be sent to your e-mail address.
To sign up for a user account, click here
To request another activation e-mail, click here
If you do not receive the confirmation e-mail, click here


 

I forgot my password

Click here to reset your password.


 

How to change my password

Your password can be changed in your user account. Click here to access your user account.


 

How to change my e-mail address?

Your e-mail address can be changed in your user account. Click here to access your user account.


 

How to change my nickname?

A nickname cannot be changed. Instead, please stop using your old user account and sign up for a new user account with a new nickname.


 

How can I delete my user account?

You can delete your account here. All your profile data, all your ads and all the content of your mailboxes will be deleted.